123-reg

2008 August 8
by George

I moved my important .co.uk domains to 123-reg today (the rest will follow later). There are a few reasons behind this, but the main thing is that I heard about a clause in the Fasthosts registration agreement that says that anyone with sufficient information about a registrant can, in theory, complain about a domain, and by default, Fasthosts will suspend it. I don’t want that, really. 

There’s also the fact that when I contact customer support, I rarely get the answer I want, it takes up to 3 emails to actually get something useful, sometimes. 

The transfer was fast and painless, and I will move the rest of the domains sometime in the next few weeks. I’m also thinking of buying a couple of new ones, but more on that if and when I do.

Note: Here’s a reference for the problem I said I Fasthosts had.

1 Comment leave one →
2008 August 8

Sadly, Your not alone in this, It seems to be that providers of “internet services” here in the UK have recently come under fire for poor or non-exsistant customer / technical support for customers. FastHosts is a more severe case of this, They were removed from list of members of the ISPA (or Internet Service Providers Association in the UK)

It should be said as well, That its not just “novice newbies” that are having these problems. Sure, A vast majority of the people having these problems are inexperienced a new to the entire thing but people with IT backgrounds or “super-users” are also having problems with FH at the moment.

It may also be worth nothing, FastHosts owns UKReg Limited which manages domains for FastHosts under the IPS Tag “FASTHOSTS” but both of these companies are actually owned by United Internet AG, The same company that owns and operates 1and1.

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