MediaTemple: A Few Weeks In
I’ve been sharing a MediaTemple account with Donald Kelly for a few weeks now. On the whole, it’s been a positive experience, apart from a few really annoying little problems (one of which keeps coming back, I’ma phone them about that).
Uptime wise, with checks every 20 minutes, it seems that fused has had 100% connectivity. Which is great. On top of that, everything is pretty fast, the features are good, and the control panel is to die for.
Unfortunately, there is a flipside. On two counts. The first is the support time, which, on a complex problem I asked them (why is Urchin 500′ing?) took them nearly a week to resolve. I had a response a few hours after submission, all well and good, saying they were flagging it to someone or another. Then nothing for 5 days.
That said, their support is friendly, normally gets the problem sorted, and doesn’t treat you as though you’re a moron (as some others do). The phone support is also excellent. I’ve not called about my account, but I’ve recently been managing a client on a (dv) with them, and when I had to phone, it was excellent.
A feature that MediaTemple have that I think was inspired is SubVersion. Whoever thought to throw that in is a genius. I upgrade all my blogs like *clicks* that, and Fused is kept up to date with the latest trunk. Time spent: 5 seconds. It’s great.
So in conclusion, three or so weeks in, the feeling is still largely positive. I have no plans to jump ship and move out, I’m quite happy here. The little problems aren’t bothering me massively at the moment, so all is good. All the rubbish about (gs) being crap is unfounded, I think it’s excellent.
